Terms & Conditions

About Ansaline Sruthi 

Ansaline Sruthi is an artist and her forte is in crafting. She specializes in a variety of art forms. Most of her products have taken a utilitarian art form. She loves inventing new products and finds great joy in gifting. This passion in art and gifting is what lead to this amazing gifting brand. All the products in this website are handmade and is designed by Ansaline Sruthi. She started by selling out from Instagram, pop up stalls and exhibitions. After getting a great response and realizing the demand for her products she decided to build this website. You can now order her products from anywhere.Regular updates of her art life and her son, the adorable Adhvik Asher can be seen on her Instagram page.Please do mail us your feedback, enquiries and grievances if any& we'll get back to you at the earliest possible.


Terms of Use

Ansaline Sruthi, makes available information and materials on its website www.ansalinesruthi.com subject to the following terms and conditions (Terms of Use). Your use of www.ansalinesruthi.com constitutes your agreement to follow and be bound by these Terms of Use. If you do not agree to the Terms of Use you may not use the site. Ansaline Sruthi reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “Ansaline Sruthi”, "www.ansalinesruthi.com", "we", "us" or "our". 


Shipping

The shipping charges are weight and location based. All orders usually gets shipped within 10 to 12 working days. So you can expect a delivery in 15 working days.


Exceptions:

For bulk orders, corporate orders and certain customized gifts delivery date will depend on what we have agreed on while placing the order. All confirmations done over mails will only be valid.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. For certain orders within Chennai we use trusted local delivery Partners. Ansaline Sruthi is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Ansaline Sruthi. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Ansaline Sruthi, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.


 Return / Refund / Replacement: 

If you have received a damaged product:

Please do not worry. Drop us a mail at hello@ansalinesruthi.com with images of the damaged product within 24 hours of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Shipping charges are non-refundable. 

No return / refund / exchange is possible for customized products unless it is damaged. 


Cancellation:

Please mail us at hello@ansalinesruthi.com for cancellation request if your order has not been shipped yet.

Orders can be cancelled only if it has not been sent out for shipping. 

No cancellation applicable for customized products once the order is placed. 

Unfortunately, we cannot cancel orders once the shipment is out for delivery. 

Once shipped, we will not consider cancellation requests.


Refund for the cancelled order:

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.


Currency Transactions

All transactions are processed in Indian Rupees (INR). 


Processing Orders

Our business hours are 10 am to 6 pm Indian Standard Time (IST) Monday to Friday. If you need to contact us outside our business hours please email our customer service department at hello@ansalinesruthi.com and we will respond as soon as possible.


Customer Service Policy

Ansaline Sruthi is committed to providing exceptionalcustomer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 15 - 20 business days, in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder ora full refund, as the case maybe.


Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 


Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Since all the products are handmade, there will be slight variations from the actual image.Therefore, the actual product dimension delivered to you may sometimes slightly vary.


Limitation of Liability

Given the unpredictability of technology and the online environment, Ansaline Sruthi does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Ansaline Sruthi shall not be liable for damages of any kind related to your use of or inability to access this website.


Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.ansalinesruthi.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.ansalinesruthi.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Ansaline Sruthi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ansaline Sruthi shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Ansaline Sruthi shall issue a credit to your credit card account in the same amount.


Availability, Product Information, Pricing & Colors

At Ansaline Sruthi, we go out of our way to give you the kind of distinctive merchandise for which our brand “Ansaline Sruthi” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.ansalinesruthi.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.ansalinesruthi.com products displayed on the website are available while supplies last.

All of www.ansaline.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.


Indemnification

You agree to indemnify, defend, and hold harmless Ansaline Sruthi, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Correspondence

Although we will make every effort to respond quickly to applicable email messages, Ansaline Sruthi is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.


Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Ansaline Sruthi

2B, 59, TTK Road,

Alwarpet, Chennai - 18

Email: hello@ansalinesruthi.com

Phone number: +91 6374902909


Privacy Policy

This privacy policy sets out how Ansaline Sruthi uses and protects any information that you give on www.ansalinesruthi.com when you use this website. Ansaline Sruthi is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ansaline Sruthi Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customize the website according to your interests. 


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.